What we learn and how we learn it.
A knock at my office door and an unprovoked attack.

When we are faced with abrupt, overly aggressive people we have choices, unfortunately it is like the old adage when you are up to your neck in alligators, it is hard to remember your goal was to drain the swamp. Back to my first contact of the day and why the rude intruder felt the obligation, the right to attack using repeated phrases that were at best cliche for e.g. "  I know what "everybody" thinks .As I reflect  now I want to respond that there is no one who can know what everybody thinks.  There is only doing the best you can and respecting others. My visitor didn't do either of these things. But I can be thankful that I was reminded to.